Refund & Replacement Policy

Thank You for Choosing AFRIGRID

At AFRIGRID, we are committed to providing premium-quality, authentic African groceries that meet the highest standards. Your satisfaction is important to us. If you experience any issues with your order, we're here to help. Please review our Refund & Replacement Policy below.

Conditions for Refund or Replacement

Damaged Products

If your order arrives with a manufacturing defect or is damaged before shipment, you may be eligible for a replacement or refund.

Please contact our Customer Support Team within 24 hours of delivery and provide:

  • Your order number
  • Clear photographs of the product and packaging
  • A detailed description of the issue

Please note that damage caused by the shipping carrier will be reviewed on a case-by-case basis and may require additional documentation.

Incorrect Orders

If you receive the wrong item or your order is incomplete, please notify us within 24 hours of delivery.

Include:

  • Your order number
  • Photos of the items received
  • A brief explanation of the issue

If the error was made by AFRIGRID, we will send the correct product or provide an appropriate replacement at no additional cost.

Product Quality Issues

If you believe your product has a quality issue, such as spoilage, manufacturing defects, packaging defects, or product contamination, please contact us within 24 hours of delivery with clear photographs and a detailed explanation.

Our team will investigate the issue and, if verified, provide an appropriate replacement or refund.

Shipping & Delivery Issues

Once your order has been handed over to the shipping carrier, delivery times are outside AFRIGRID's control.

AFRIGRID is not responsible for delays caused by:

  • Shipping carriers
  • Severe weather
  • Natural disasters
  • Incorrect shipping information provided by the customer

If your package arrives damaged during transit, please contact us immediately. We will gladly assist you in resolving the issue with the shipping carrier whenever possible.

Refund & Replacement Process

1. Contact Us
Notify our Customer Support Team within 24 hours of delivery by contacting:

  • Email: info@afrigrid.us
  • Phone: (208) 709-5667

Please include your order number, clear photos of the product, and a description of the issue.

2. Claim Review
Our team will carefully review your claim and may request additional information if necessary. Most claims are reviewed within 1–3 business days.

3. Approval
If your claim is approved, AFRIGRID will provide a replacement product or a refund to your original payment method (where applicable). All claims are reviewed individually, and AFRIGRID reserves the right to determine the appropriate resolution.

Refund & Replacement Timeline

Approved refunds are typically processed within 5–10 business days, depending on your financial institution. Approved replacement orders are generally shipped within 2–5 business days, subject to product availability.

Non-Refundable Items & Exceptions

For food safety and quality reasons, we do not accept returns or provide refunds for products that have been opened, partially consumed, fully consumed, improperly stored after delivery, or reported more than 24 hours after delivery.

Refunds or replacements will not be approved for fraudulent, misleading, or false claims, or delivery issues caused by an incorrect shipping address provided by the customer.

Contact Us

If you have any questions regarding this Refund & Replacement Policy, please contact us.
AFRIGRID LLC
📧 Email: info@afrigrid.us
📞 Phone: (208) 709-5667

We appreciate your trust in AFRIGRID and thank you for choosing us for your authentic African grocery needs.